Shipping policy
ORDER PROCESSING: Please allow 2 days to process your order. Expect an email within 2 days to let you know your order is on the way.
STORE PICKUP - Maysons, 77 High Street, Bedford, MK40 1NE. Orders can be picked up daily, from 9:30am-5:30pm. An email will be sent when your order is ready for pickup.
REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 28 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@themaysonsstore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@themaysonsstore.com. Please note that the buyer pays for the return shipping costs.
INTERNATIONAL SHIPPING:
As your order will be shipped outside the UK, please note that it may be subject to customs duties, import taxes, or handling fees once it reaches your country. These charges are set by local authorities and couriers, and unfortunately we are unable to predict the amount in advance or cover these costs.
Before we dispatch your item, we will email you to confirm that you’re happy to proceed on this basis.
Please reply to this email with either:
YES – I understand and am happy to proceed, or
NO – I do not wish to proceed.
If we do not receive a response within 3 days, we will assume you do not wish to proceed and the order will be cancelled and refunded accordingly.